Privacy policy

Fundamentals

This privacy policy is intended to inform users of this website about the nature, scope, and purpose of collecting and using personal data by the website operator:

Monika Stachowiak
Operations Manager
Pemicont - Dorota Witkowska
Osterbrooksweg 35-47/15
22869 Schenefeld/Germany+49 3095 9997169 The website operator takes your privacy very seriously and treats your personal data confidentially in accordance with legal regulations. Since new technologies and ongoing development of this website may lead to changes in this privacy policy, we recommend that you read it regularly.Definitions of terms used (e.g., "personal data" or "processing") can be found in Article 4 GDPR.

Access Data

We, the website operator or page provider, collect data on access to our website based on legitimate interest (see Article 6(1)(f) GDPR) and store it as "server log files" on our server. The following data are recorded:

• Visited site
• Time at access
• Amount of transmitted data in bytes
• Source/referer from which you accessed the page
• Browser used
• Operating system used
• IP address used

Server log files are stored for a maximum of thirty days before being deleted. The storage serves security purposes to clarify misuse cases. If data must be retained for evidentiary reasons, they are exempt from deletion until the incident is fully resolved.

Reach Measurement & Cookies

This website uses cookies for pseudonymized reach measurement that are transmitted either by our server or third-party servers to your browser. Cookies are small files stored on your device; your browser accesses these files. Using cookies enhances user-friendliness and security on this site. If you do not want cookies stored for reach measurement on your device, you can object here:Cookie deactivation pages:

1. Network Advertising Initiative: http://optout.networkadvertising.org/?c=1#!/
2. US Website: http://optout.aboutads.info/?c=2#!/
3. European Website: http://optout.networkadvertising.org/?c=1#!/

Common browsers offer settings options not to allow cookies. Note: It is not guaranteed that you will have unrestricted access to all functions if you make such settings.

Collection and Processing Personal Data

The website operator collects, uses, and discloses personal data only when legally permitted or if you consented to such collection. Personal data includes any information that identifies or can be traced back to an individual—e.g., name, email address, phone number.You can visit this site without providing personal details; however, we store non-personalized access data (like requested file names or internet provider names) anonymously for improving online services without allowing identification back to individuals. We process personal details like:
Name,
Salutation,
Title,
Password (encrypted),
Email addresses,
Billing address,
Optional different delivery address,
Bank details,
Date of birth (configurable),
Phone numbers (configurable),
Company name (configurable),
VAT ID number (configurable),
Order details,
Item details,
Payment information.
Content from contact forms

We process personal data only with the explicit consent of the affected users and in compliance with applicable data protection regulations.The processing of personal data occurs based on our legitimate interest in fulfilling our contractually agreed services and optimizing our online offerings.To capture an order, customers place their orders through a webshop or marketplace (e.g., Amazon or eBay). Customer data is stored in the plentymarkets backend in the following areas:

⚫ Registration/Quick registration
⚫ Guest order
⚫ My account
⚫ Shopping cart
⚫ Checkout
⚫ Wishlist
⚫ Bookmark list
⚫ Order confirmation

Customer data is stored by external services in the following areas:

⚫ Contact page (stored by the merchant's email service)
⚫ Possibly integrated tracking tools (stored by the tracking tool provider)

Handling Contact Information

If you contact us as website operators through available contact options, your details will be stored so that they can be accessed for processing and responding to your inquiry. Without your consent, these details will not be passed on to third parties.

Handling Comments and Posts

If you leave a post or comment on this website, your IP address will be stored. This occurs based on our legitimate interests as per Article 6(1)(f) GDPR and serves security purposes for us as website operators: Should your comment violate applicable law, we could be held liable; therefore, we have an interest in identifying who authored such comments/posts.

Google Analytics

This website uses the service "Google Analytics" provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) based on our legitimate interest in optimizing and analyzing our online offerings as per Article 6(1)(f) GDPR. The service (Google Analytics) uses "cookies," which are text files stored on your device. The information collected by cookies is generally sent to a Google server in the United States and stored there.Google LLC complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=ActiveIP anonymization is applied on this website. Users' IP addresses are shortened within EU member states or other countries party to the agreement before being transmitted to a Google server in the U.S., where they are further shortened if necessary. This shortening eliminates personal reference from your IP address; it will not be combined with other data stored by Google.As part of our agreement with Google Inc., they create an evaluation of website usage and activity using collected information, providing services related to internet use.The data collected by Google on our behalf are used to evaluate individual users' use of our online offerings—e.g., creating reports about activity on this site—to improve it.You can prevent cookie storage on your device by adjusting browser settings; however, you may not have unrestricted access to all functions if cookies are disabled.Furthermore, you can prevent data collection via cookies (including your IP address) from being sent to or used by Google Inc. through a browser plugin available here: https://tools.google.com/dlpage/gaoptout?hl=deAlternatively, clicking this link prevents Google Analytics from collecting data about you within this site: https://developers.google.com/analytics/devguides/collection/gajs/?hl=de#disable By doing so, an opt-out cookie will be downloaded; thus, your browser must allow cookie storage for this purpose. If you regularly delete cookies, you need to click again each time you visit this site.For more information about how Google uses data:

• Data collected by partners: https://policies.google.com/privacy/partners?hl=de
• Ad settings: https://adssettings.google.de/authenticated
• Use of cookies in ads: https://policies.google.com/technologies/ads?hl=de

Use of Social Media Plugins from Facebook

Based on our legitimate interest in analyzing, optimizing, and operating our online offerings (as per Article 6(1)(f) GDPR), this website uses Facebook social plugins operated by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). These integrations can be recognized through Facebook logos or terms like "Like," "Gefällt mir," or "Teilen" displayed in blue and white colors typical for Facebook. Information about all Facebook plugins can be found via the following link: https://developers.facebook.com/docs/plugins/Facebook Inc. complies with European data protection law and is certified under the Privacy Shield Agreement: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=ActiveThe plugin establishes a direct connection between your browser and Facebook servers when activated; however, as a website operator we have no influence over what kind of data is transmitted or how it's used once sent there—find more details here: https://www.facebook.com/help/186325668085084When using these plugins while logged into your account at that moment,Facebook receives notification that you visited us as their user—it’s possible they store your IP address during such visits too!If users interact with these features—like sharing posts—the relevant info gets passed along directly onto servers owned entirely now instead though still controlled ultimately back home base itself inside America somewhere down line after initial receipt first off course right away without delay whatsoever anymore either way still nonetheless always happening every single time no matter what happens next afterwards later etc...To avoid having such interactions linked back against profiles maintained over there across seas simply log out beforehand then clear any saved ones too because otherwise those remain active until manually removed later sometime soon hopefully sooner rather than later ideally right away immediately if possible please do so now thanks!Additional privacy settings related specifically toward advertising purposes available through profile management options located here:Profile Settings at Facebook:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Cookie Deactivation Pages:
US Website - http://optout.aboutads.info/?c=2#!/
European Website - http://optout.networkadvertising.org/?c=1#!/For detailed insights into what kind(s), why & how much personal info gets picked up plus processed alongside respective rights & customizable choices protecting private spheres see official policies laid out clearly below:https://www.facebook.com/about/privacy/ 

Use of Delivery Address by Shipping Service Providers

To deliver goods ordered from us, we send the delivery address you provided to one of our shipping service providers (DPD or DHL). Your name and the necessary address for delivery are forwarded to our supplier or our own production facility in the form of a shipping label. When creating this label, your data (name and delivery address) are transmitted electronically to the shipping service provider, generating a shipping label. Additionally, your data are used by these providers for tracking shipments.To optimize our customer service, we monitor your shipment in parallel and may intervene if necessary—e.g., if your package hasn't moved for an extended period. In such cases, we use your data to compare with the package service provider to expedite locating it.How long do DHL and DPD store these data? 

Use of Your Data by Our Customer Service

We have made available a customer service team consisting of both company employees and third-party contractors (external subcontractors) so that we can assist you at any time with questions or problems. These personnel have access to your data stored in our system and used during shipment tracking; they use this information only upon request from you. This may involve exchanging data with suppliers or shipping services if there's a question about where your goods are located. If there's no inquiry regarding an order or return, your data won't be used. All entries made by customer service occur within our IT system and aren't stored on other servers or computers. Access restrictions via passwords protect these systems according to GDPR regulations. 

Use of Your Data by Our Suppliers and Production Facilities

The order placed by you along with associated details (name and address) is forwarded together with information about ordered items as part of an order list sent electronically as well as through dispatching shipping labels that get printed at suppliers' locations for packaging purposes.Additionally, suppliers receive information about returns: Order number, name along with returned items get transmitted for internal billing purposes before being destroyed at their end—or how long do they keep them? 

Use of Your Data Abroad Within EU Countries

We don't transfer personal data outside EU countries since both suppliers & logistics partners operate within Europe.However, when ordering through sales platforms like Amazon from us it might happen due their policies that some transfer occurs outside EU borders—please check respective privacy policies from those platforms directly! We communicate but neither retrieve nor send personal info via online marketplaces; hence please contact us directly via email regarding personalized inquiries so we ensure no storage abroad happens under GDPR compliance standards!

Rights of the User

As a user, you have the right to request free information about which personal data has been stored about you. You also have the right to correct incorrect data and restrict or delete your personal data. If applicable, you can also assert your right to data portability. Should you believe that your data was processed unlawfully, you can file a complaint with the competent supervisory authority.

Right to Data Portability

You have the right to receive personal data concerning yourself in a machine-readable format, transmit it, or have it transmitted by us.In detail:You have the right to obtain personal data concerning yourself that you provided us in a structured, commonly used and machine-readable format. You also have the right to transmit these data without hindrance from us to another controller if

• The processing is based on consent pursuant to Article 6(1)(a) GDPR or Article 9(2)(a) GDPR; or
• The processing is based on a contract pursuant to Article 6(1)(b) GDPR; and
• The processing is carried out by automated means.

When exercising your right under paragraph 1 regarding data portability, you shall have the right to obtain that personal information be transmitted directly from us another controller where technically feasible.

Deletion of Data

Provided your request does not conflict with a legal obligation to retain data (e.g., data retention), you are entitled to have your data deleted. Data stored by us will be deleted if they are no longer necessary for their intended purpose and there are no statutory retention periods. If deletion cannot be carried out because the data is required for permissible legal purposes, processing will be restricted instead. In this case, the data will be blocked and not processed for other purposes.

Right to Object

Users of this website can exercise their right to object at any time and oppose the processing of their personal data. If you wish to correct, block, delete information about personal data stored concerning you or have questions regarding collection, processing, or use of your personal data or want to revoke consent given previously, please contact us at: kontakt@floranica.eu

In principle, we use your personal data only within our company.If and insofar as we involve third parties in fulfilling contracts (e.g., logistics service providers), these parties receive personal data only insofar as transmission is necessary for the respective service.In cases where we outsource certain parts of our processing operations ("contractual processing"), we contractually obligate processors to use personal information only in compliance with privacy laws and ensure protection of affected individuals' rights.Data transfer outside EU countries does not occur and is not planned.